Inside Sales Representative

Ref #: SX1020

Position: Inside Sales Representative
Reporting to: Vice President, Sales & Marketing
Duration: Full-Time, Permanent

A little background on who we are:

Since 1969, kostklip has been a leading manufacturer and supplier of signage and merchandising solutions to retailers across North America. With our continued growth, this is an exciting time to join our rapidly growing and dynamic team.

Kostklip offers a great culture and work environment. We provide a competitive benefits package that includes a Health Spending Account, RRSP matching program, and paid sick days.

You can learn more about kostklip by checking out the About Us page.

Role Overview

Drawing on your outstanding customer account handling skills, you will qualify customer needs, and provide product solutions with an outstanding customer focused attitude. An understanding of the retail environment and the marketing of products to consumers will be a huge advantage. The position is subject to change and will grow with the candidate’s ability.

Responsibilities

Responsibilities shall include but not be limited to:

Build and maintain customer account relationships through a strong product knowledge, insightful relationship handling, and the ability to understand the retail environment
Troubleshoot client inquiries and communicate innovation/solution
Handle all order-related problems and issues (i.e. production lead time, price difference, order tracking, custom product, etc) seeking direction from Manager as needed
Perform order processes (create new account, order entry, request grey file)
Ensure work procedures are followed and report of any deviation to direct report
Cross functional partnerships to ensure seamless order fulfillment and customer experience
Project manage large value orders and custom opportunities
Ability to read floor plans and identify shelf types to recommend optimal shelf edge solution is a plus
Analyze and resolve customer complaints
Recommend products and/or service enhancements to improve customer satisfaction, increase account sales potential, and engage in new product development
Follow sales inquiries, quotes and orders through to completion using CRM/ERP software, maintain timely and relevant information and track sales
Correspond with customers and Operations on issues such as: stock status, ship dates, method of payment, and proof of delivery
Support Outside Sales team with Top Accounts through weekly meetings, order entry, grey file creation, inventory stocking programs, annual pricing review and account strategy for growth
Occasional travel to retail stores to look for product application, spot competitive opportunities and present solutions to customers
Address in-bound sales lead coming through the sales mail box or phone
Attend ECOM customer inquiries through the company chat platform
Process credit card payment for ECOM customers and coordinate with the Finance Department
Meet walk-in customers and address their inquiries by providing a suitable solution
Prepare product sample kits

Qualifications

Computer literate (MS Office and CRM tools)
Poses effective written and verbal English communication skills
Self-motivated and positive 'go getter'
Accurately comfortable working in a fast-paced environment
Diploma in business and marketing preferred
Strong business acumen and communication skills
Attention to detail
Exceptional communication skills and well-developed interpersonal skills

Starting Salary: $50k-55K + Commission

To Apply: