Customer Service Representative

Ref #: SC5040

Position: Customer Service Representative
Reporting to: Vice President, Sales & Marketing
Duration: Full-Time, Permanent

A little background on who we are:

Since 1969, kostklip has been a leading manufacturer and supplier of signage and merchandising solutions to retailers across North America. With our continued growth, this is an exciting time to join our rapidly growing and dynamic team.

Kostklip offers a great culture and work environment. We provide a competitive benefits package that includes a Health Spending Account, RRSP matching program, and paid sick days.

You can learn more about kostklip by checking out the About Us page.

Role Overview

Drawing on your outstanding customer services skills, you will qualify customer needs and provide outstanding customer service. An understanding of the retail environment and the marketing of products to consumers will be a huge advantage.

Responsibilities

Responsibilities shall include but not be limited to:

Answer and direct telephone calls, and greet walk-ins in a friendly and professional manner
Address inbound customer sales inquiries (call, sales inbox, chat)
Order entry/processing, quote preparation, customer return, production lead time
Address customer complaints by communicating with the corresponding department. If required, seek guidance from direct report
Ensure adherence to company procedures and policies
Support Inside Sales Representatives, Business Development Managers, and Sr. Business Development Managers
Coordinate with other departments (Operations, Manufacturing, Shipping, Engineering) to facilitate task at hand
Handle all order-related problems and issues, seeking direction from Manager as needed
Correspond with customers and operations on issue such as: stock status, ship dates, method of payment, and proof of delivery
Troubleshoot client’s inquiries, and communicate innovative solutions
Build account relationships offering a friendly personality, strong product knowledge and ability to understand retail application
Follow sales inquiries to completion through CRM software, maintain timely and relevant information and track sales

Qualifications

Computer literate (MS Office and CRM tools)
Poses effective written and verbal English communication skills
Self-motivated and positive 'go getter'
Accurately comfortable working in a fast-paced environment
Diploma in business and marketing preferred
Strong business acumen and communication skills
Attention to detail
Exceptional communication skills and well-developed interpersonal skills

Starting Salary: $42k-45K + Commission

To Apply: